To get your printer back online, you need to go to the Start icon from the left of the screen and then select the Control panel and then Devices and printer. Now, you are required to right-click on the printer in question and choose to See what’s printing. From the menu, you have to click on the Use Printer Online link. If there is an issue, then use Epson Customer Service. https://www.epsonprintersupportpro.net/